Modern organizations are increasingly relying on artificial intelligence to collect and structure information about customers’ needs and wants. AI tools can be utilized in a customer support function to help manage and respond to interactions and requests. For instance, such technologies can help sort and summarize AI tools for customer support messages or escalate complicated issues to human representatives for further resolution. Tools utilized in AI tools for customer service contexts can be used to respond to the most common inquiries directly, manage requests for appointments, provide order details, and troubleshoot problems. AI customer support tools can also be applied to analyze the conversation’s context and identify frequently occurring issues, thus helping the support team to establish trends and enhance its performance. However, the implementation of AI in customer service should be carefully considered due to potential issues with accuracy, privacy, security, and human oversight. Notably, a company’s support system should have escalation options designed to transfer complicated conversations with customers to human representatives to ensure total client satisfaction. Thus, the use of AI tools by customer service representatives can help organizations manage more requests efficiently while still providing an opportunity for human interaction.